tbajj's Privacy Policy

tbajj is a trusted online gaming platform in Bangladesh. We are fully committed to protecting our users' privacy. This Privacy Policy ("Policy") describes how tbajj collects your personal information, how that information is used, in what circumstances it may be shared with third parties, and what steps we take to protect your information.

This policy applies to tbajj's website, mobile platform, and all related services. Whenever you create an account on tbajj, play games, place bets, or contact our customer support team — any information you provide is governed by this policy.

We believe that data protection is not merely a legal obligation, but the foundation of trust between us and our users. That is why we are committed to always keeping you informed with full transparency.

2.1 Registration and Identity Information

When you open an account on tbajj, we collect the following information:

• Full name and date of birth (for age verification)
• Email address
• Password (stored in encrypted form)
• Residential address
• National ID card or other identity document details (for KYC verification)

2.2 Financial and Payment Information

We collect payment-related information to process deposits and withdrawals. This includes:

• bKash, Nagad, Rocket, or bank transfer account numbers
• Transaction history and amounts
• Withdrawal requests and their processing records

Note: tbajj never stores your full bank card number or PIN. Payment processing is handled securely through SSL encryption.

2.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Duration and sequence of visits to the website
• Information obtained from cookies and tracking technologies
• Gaming activity and betting patterns

2.4 Customer Support Communications

When you contact us via 24/7 live chat or email, a record of that conversation may be stored. This helps us improve our service quality and provide you with better support in the future.

What Cookies Are and Why We Use Them

Cookies are small text files stored on your device. tbajj uses cookies for the following purposes:

• Essential cookies: These are necessary to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferences, language selection, and user settings.
• Analytics cookies: Help monitor platform usage and improve service quality.
• Security cookies: Used to detect fraudulent logins and unauthorised access attempts.

You can manage cookies through your browser settings. However, disabling essential cookies may limit some functionality of the platform.

5.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, identity verification, cybersecurity, and technical infrastructure management. These partners are bound by strict confidentiality agreements and may only use information for specific tasks.

5.2 Legal Obligations

We may be required to disclose information for legal reasons or in response to a valid request from a regulatory authority. This includes:

• Complying with court orders or legal processes
• Assisting with government investigations
• Meeting anti-money laundering (AML) requirements
• Cooperating with investigations into fraud or criminal activity

5.3 Business Transfers

In the event of a change in ownership or business restructuring of tbajj, user information may be transferred to the new ownership. You will be notified before any such change, and this privacy policy will continue to apply.

tbajj has implemented industry-standard technical and organisational measures to keep your personal information secure:

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Data Encryption: Stored sensitive information (passwords, payment details) is protected with strong encryption algorithms.
• Access Controls: Only authorised staff can access user information on a need-to-know basis.
• Regular Security Audits: Regular security audits are conducted on our systems.
• Two-Factor Authentication: An additional security layer is available to protect your account.
• Firewalls and Intrusion Detection: Advanced technology is used to prevent unauthorised access.

While we strive to ensure the highest level of security, we cannot guarantee that data transmission over the internet is completely secure. If you suspect or encounter any security issue, please notify our support team immediately.

tbajj retains user information only for as long as necessary. Retention periods vary depending on the type and purpose of the information:

• Account information: For the period your account is active and for a defined period after account closure as required by law.
• Transaction records: Retained for an extended period in compliance with financial regulatory requirements.
• Customer support records: Retained for a reasonable period to ensure service quality.
• Log files: Kept for a limited period for security and system monitoring purposes.

Once the retention period expires, information is securely deleted or anonymised.

As a tbajj user, you have the following rights:

8.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. This request can be made through our support team.

8.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, please contact us to have it corrected. Ensuring accurate information is important for the security of your service.

8.3 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or notifications at any time. However, essential service-related messages (such as security alerts or transaction confirmations) will continue.

8.4 Right to Close Your Account

You may request to close your tbajj account. After account closure, certain information may be retained for a specified period in compliance with legal and regulatory requirements.

tbajj is intended for persons aged 21 and above only. We do not intentionally collect any information from minors. Age verification is mandatory during the registration process.

If a minor accidentally creates an account and we become aware of this, that account will be closed immediately and the associated information will be deleted. If you have any information about this, please contact us at [email protected].

tbajj may review and update this privacy policy from time to time. The policy may be updated due to changes in services, legal requirements, or business practices.

For significant changes, we will:

• Update the "Last updated" date at the top of the policy.
• Send a notification to your registered email for major changes.
• Display a notice on the platform.

Continuing to use tbajj after an update will be considered as your acceptance of the revised policy. We therefore recommend visiting this page regularly.

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our privacy support team is ready to address all your concerns.

We take all privacy-related requests seriously and aim to respond as quickly as possible. We are always here to protect your information.